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amanda_loddenMe: "Are we aware that [Customer Name] included a number that ported to AT&T in January on their latest order?"
John: "It's a typo."
Me: "Huh?"
John: "They don't want it with us."
Me: "Did they say this? Where or when did they say this?"
John: "It's their fax line. They don't want it with us."
Me: .... *gritting my teeth* "I will ask them about it and let THEM decide."
This habit of guessing for our customers will get him beaten to death one of these days. It's bad enough that I have to hunt down information when I see something that does not jive with my version of reality, but to then be given information that is pulled out of someone's ass instead of actually confirmed with the customer... even if he's right, I want it in writing. I want something to show the customer later on when they say "Hey, AT&T is till billing us for this number" so I can say "But here on this date, you sent an email confirming that you wanted to leave that number on AT&T."
No. Just. No.
John: "It's a typo."
Me: "Huh?"
John: "They don't want it with us."
Me: "Did they say this? Where or when did they say this?"
John: "It's their fax line. They don't want it with us."
Me: .... *gritting my teeth* "I will ask them about it and let THEM decide."
This habit of guessing for our customers will get him beaten to death one of these days. It's bad enough that I have to hunt down information when I see something that does not jive with my version of reality, but to then be given information that is pulled out of someone's ass instead of actually confirmed with the customer... even if he's right, I want it in writing. I want something to show the customer later on when they say "Hey, AT&T is till billing us for this number" so I can say "But here on this date, you sent an email confirming that you wanted to leave that number on AT&T."
No. Just. No.
