What irritates me most is that I have the skills and the necessary cables to have done it myself, except that they Frown(tm) on opening the case yourself (which is necessary to get at the hard drive), and I didn't want them to decide I'd voided the warranty.
$99 was way too steep to begin with, but I had no choice-- they send the warranty repairs to a service center, and if they decide to replace the laptop rather than repair it (which is likely, given that the problem looks suspiciously like a motherboard failure), I wouldn't get the drive back. It was pay them to open the case, or a high risk of not getting ANYTHING back.
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Date: 2009-10-01 03:30 am (UTC)$99 was way too steep to begin with, but I had no choice-- they send the warranty repairs to a service center, and if they decide to replace the laptop rather than repair it (which is likely, given that the problem looks suspiciously like a motherboard failure), I wouldn't get the drive back. It was pay them to open the case, or a high risk of not getting ANYTHING back.