Judging by my experiences with Best Buy in general (and my friend's experience working temporarily for their Geek Squad), you're frankly better off paying the money to Your Friend's Kid Who's Really Good With Computers (TM). Anyone in IT who has a modicum of sense can get a better-paying job pretty much anywhere else.
Admittedly, I've always hung around computer geeks so I'm lucky enough to have a fair number of resources in that arena. But seriously, that's some pretty basic stuff (I'm pretty sure even I could have done it in five minutes, just from what I've learned through osmosis) and the fact that they messed it up says volumes about the quality of service they're frankly overcharging you for.
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Admittedly, I've always hung around computer geeks so I'm lucky enough to have a fair number of resources in that arena. But seriously, that's some pretty basic stuff (I'm pretty sure even I could have done it in five minutes, just from what I've learned through osmosis) and the fact that they messed it up says volumes about the quality of service they're frankly overcharging you for.