Oh, no fucking way.

So, a few weeks ago my laptop died. I was in the middle of typing when it just powered down, and then it refused to come back on. When it did finally acknowledge that it had power, it made the horrible beeping sound that indicates a critical system failure before it even got to the power-on self test.

Never in my life have I been so glad that I bought the extended warranty. This is the second time I've used it, although the first turned out to be a manufacturer's recall and would have been fixed for free anyway.

HOWEVER... I hadn't backed up in a while. So, I coughed up $99 to have Best Buy's Geek Squad make a backup CD. I asked them to back up three things: The usual My Documents, plus C:\temp and E:\temp, because those are the directories I use for things I don't intend to store permanently, like the scanned pictures I was working on editing. I was very specific. They have a document you have to fill out, which includes a space for you to list what you want backed up. I put all three directories in that space.

Today, I picked up the backup CD. Guess what it contains? Documents and Settings. A little more than I asked for, but sure-- My Documents is in that. It does NOT contain the two \temp directories, which are the two directories that contain the files that are the most difficult to replace (some of which can't be replaced at all).

Tomorrow, Geek Squad and I will be having a little chat about my $99, and how displeased I am with the results.

Oh, no fucking way.

So, a few weeks ago my laptop died. I was in the middle of typing when it just powered down, and then it refused to come back on. When it did finally acknowledge that it had power, it made the horrible beeping sound that indicates a critical system failure before it even got to the power-on self test.

Never in my life have I been so glad that I bought the extended warranty. This is the second time I've used it, although the first turned out to be a manufacturer's recall and would have been fixed for free anyway.

HOWEVER... I hadn't backed up in a while. So, I coughed up $99 to have Best Buy's Geek Squad make a backup CD. I asked them to back up three things: The usual My Documents, plus C:\temp and E:\temp, because those are the directories I use for things I don't intend to store permanently, like the scanned pictures I was working on editing. I was very specific. They have a document you have to fill out, which includes a space for you to list what you want backed up. I put all three directories in that space.

Today, I picked up the backup CD. Guess what it contains? Documents and Settings. A little more than I asked for, but sure-- My Documents is in that. It does NOT contain the two \temp directories, which are the two directories that contain the files that are the most difficult to replace (some of which can't be replaced at all).

Tomorrow, Geek Squad and I will be having a little chat about my $99, and how displeased I am with the results.