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Phone Messages
Oct. 25th, 2006 03:36 pmI swear, one more "please call me" message and I will go on a murderous rampage.
What's wrong with "The final rates for your new dental insurance are $X, a difference of $Y from the original quote, and I need your approval to proceed"? Heck, that wouldn't even have needed to be a message, because I was there at the time, just in the middle of something else. Y was $6. It's a no-brainer to approve a difference of $6.
How about "I need the final payment or your vacation plans will be cancelled" instead of "I need to speak with you"? No you don't, you just need a credit card number.
Or maybe instead of "My bill is wrong" you could tell me what you think is wrong? It may well be wrong, but if you tell me ahead of time I can have the information sitting in front of me when I call you back about it, and then I won't have to call you back AGAIN to tell you whether it's really wrong (and what we're going to do to fix it) or whether you're mistaken (and here's why).
Argh.
What's wrong with "The final rates for your new dental insurance are $X, a difference of $Y from the original quote, and I need your approval to proceed"? Heck, that wouldn't even have needed to be a message, because I was there at the time, just in the middle of something else. Y was $6. It's a no-brainer to approve a difference of $6.
How about "I need the final payment or your vacation plans will be cancelled" instead of "I need to speak with you"? No you don't, you just need a credit card number.
Or maybe instead of "My bill is wrong" you could tell me what you think is wrong? It may well be wrong, but if you tell me ahead of time I can have the information sitting in front of me when I call you back about it, and then I won't have to call you back AGAIN to tell you whether it's really wrong (and what we're going to do to fix it) or whether you're mistaken (and here's why).
Argh.
