Mildly amusing
Nov. 20th, 2007 06:20 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
amanda_loddenTo report to Mom's insurance company that she's in the hospital, I had to call about a thousand different numbers (hint: never ever try to do it after hours, and never try to do it when you're in between normal insurance and Cobra'd insurance, in which the insurance is not technically in effect but will be backdated once it is back in effect). During the fourth call to yet a different number at Blue Cross, the following exchange took place:
Automated system: Our hours are [whenever] to [whenever]. To use our automated system, blah blah... [drone on and on]
Me: *deep sigh*
Automated system: I heard you say "Representative". That option is not available right now.
At least they figured out that some people completely don't want to deal with the computerized system and just want to get to a human. I think it's funny that making annoyed noises is the same thing as asking for a customer service rep.
Automated system: Our hours are [whenever] to [whenever]. To use our automated system, blah blah... [drone on and on]
Me: *deep sigh*
Automated system: I heard you say "Representative". That option is not available right now.
At least they figured out that some people completely don't want to deal with the computerized system and just want to get to a human. I think it's funny that making annoyed noises is the same thing as asking for a customer service rep.
